Made In The Moon Privacy Policy

Last Updated: 19th March, 2021.

This Privacy Policy governs the manner in which Made In The Moon (“we”, “us”, “our”) collects, uses, maintains and discloses information collected from users (each, a “User”) of the website (“Website”) owned and operated by Made in the Moon – a sole trader registered and based in the United Kingdom. We are registered as a data controller with the Information Commissioner’s Office under registration number ZA314727. This Privacy Policy has been prepared to meet the requirements of the UK’s Data Protection Act 1998 and The Privacy and Electronic Communications (EC Directive) Regulations 2003. It is intended to help you understand our practices relating to the collection, protection, disclosure and use of any personal data that you provide to us, or that we collect from you, whilst you visit our Website. This privacy policy applies to the Website and the Products sold by Made In The Moon.

Data Protection Principles

We promise to follow the following data protection principles:

  • Processing is lawful, fair, transparent. Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data. We will provide you information regarding Processing upon request.
  • Processing is limited to the purpose. Our Processing activities fit the purpose for which Personal Data was gathered.
  • Processing is done with minimal data. We only gather and Process the minimal amount of Personal Data required for any purpose.
  • Processing is limited with a time period. We will not store your personal data for longer than needed.
  • We will do our best to ensure the accuracy of data.
  • We will do our best to ensure the integrity and confidentiality of data.

Data Subject’s Rights

The Data Subject has the following rights:

  1. Right to information – meaning you have to right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed.
  2. Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered.
  3. Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.
  4. Right to erasure – meaning in certain circumstances you can request for your Personal Data to be erased from our records.
  5. Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data.
  6. Right to object to processing – meaning in certain cases you have the right to object to Processing of your Personal Data, for example in the case of direct marketing.
  7. Right to object to automated Processing – meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.
  8. Right to data portability – you have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another.
  9. Right to lodge a complaint – in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us.
  10. Right for the help of supervisory authority – meaning you have the right for the help of a supervisory authority and the right for other legal remedies such as claiming damages.
  11. Right to withdraw consent – you have the right withdraw any given consent for Processing of your Personal Data.

1. Personal Identification Information

  • We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Website, register on the Website, place an order, subscribe to the newsletter, respond to a survey, fill out a form, purchase Products, and in connection with other activities, services, features or resources we make available on our Website.
  • Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Website anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Website related activities.

2. Non-Personal Identification Information

  1. We may collect non-personal identification information about Users whenever they interact with our Website.
  2. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Website, such as the operating system and the Internet service providers utilised and other similar information.

3. Web Browser Cookies

Our Full Cookie Policy Page:

We use cookies and/or similar technologies to analyse customer behaviour, administer the website, track users’ movements, and to collect information about users. This is done in order to personalise and enhance your experience with us. A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions. We use cookies for the following purposes:

  • Necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don’t collect any Personal Data.
  • Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalised features possible. For example, they might remember your name and e-mail in comment forms so you don’t have to re-enter this information next time when commenting.

You can remove cookies stored in your computer via your browser settings. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform such as or For more information about cookies, visit

4. How We Use Collected Personal Data

Made In The Moon may collect and use Users Personal Data for the following purposes:

  • To improve customer service Personal Data you provide helps us respond to your customer service requests and support needs more efficiently.
  • To personalise user experience We may use Personal Data in the aggregate to understand how our Users as a group purchase Products or use the services and resources provided on our Website.
  • To improve our Website/Products We may use feedback you provide to improve our Website and Products.
  • To process payments We may use the information Users provide about themselves when placing an order for Products. We do not share this Personal Data with outside parties except to the extent necessary to complete an order for the Products.
  • To run a promotion, contest, survey or other Website feature To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Website.
  • To request a review We may use the email address to send User an email through the trusted review company, TrustPilot. This email is sent out automatically with every order placed through the Website and we may send you a request to review our Company when contacting us through email.

5. Storing Your Personal Data

How long will you use my personal data for?

  1. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. By law we have to keep basic Personal Data about our customers (including Contact, Identity, Financial and Transaction Data) for [six] years after they cease being customers for tax purposes.
  2. We retain pending, failed and cancelled orders for [two] weeks, you may receive an email reminding you that there are items in your basket.
  3. We retain user accounts and completed orders indefininetly, this Data shall be removed when the user is deleted from the Website.
  4. In some circumstances we may anonymise your Personal Data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

6. How We Protect Your Personal Data

  1. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your Personal Data, username, password, transaction information and data stored on our Website.
  2. Sensitive and private data exchange between the Website and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Website is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.
  3. Even though we try our best we can not guarantee the security of Personal Data. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.
  4. If you have an account with us, note that you have to keep your username and password secret.

7. Disclosing Your Personal Data

We may share your Personal Data with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006 (“Group”). We will not disclose your Personal Data to any other party other than in accordance with this privacy policy and in the circumstances detailed below:

  1. We may disclose your Personal Data to our sub-contractors and other suppliers and service providers who we engage to assist with our administrative or business functions and to deal with any other matters in connection with our Website, our products and services and any agreements we enter into with you.
  2. We may disclose your Personal Data to credit reference agencies for the purpose of assessing your creditworthiness where this is a condition of us entering into an agreement with you.
  3. In the event that we sell or buy any business or assets, we may disclose your Personal Data to the prospective seller or buyer.
  4. If Made In The Moon or any member of the Group, or substantially all of its or their assets, are acquired by a third party, in which case Personal Data held by it about its or their customers may be one of the transferred assets.
  5. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions and other agreements; or to protect the rights, property, or safety of Made In The Moon or any member of the Group or others. This includes exchanging Personal Data with other companies and organisations for the purposes of fraud protection and credit risk reduction.

8. Social Networks

If you connect to a Social Network, information such as your profile photo, your name, birth year and approximate location will be collected from your Social Network profile and used to identify you on the Website. If you have chosen to preserve anonymity by using a pseudonym for your Made in the Moon username, be aware that information from Social Network(s) can reveal your identity in part or in full.

Social Login

We collect your public profile data only from your consent that you grant before initiating Social Login, from the social network used to login at our website. This data includes your first name, last name, email address, link to your social media profile, unique identifier, link to social profile avatar. This data is used to create your user profile at our website. You can revoke this consent at any time by sending us an email.

Social Media Buttons

  1. On our website we offer you the possibility to use so called “Social Media Buttons”. To protect your data, the share buttons are implemented as static images, which contain a link to the corresponding social network site. If you click on such a button, you will be redirected to the respective social network site in the same way, as normal links would do as well. Only in that moment of time the provider of the social network site will get information about you, which may collect your IP address, your web browser User Agent, store and retrieve cookies on your browser, embed additional tracking, and monitor your interaction, including correlating your Social Media Account with whatever action you take within the interface (such as “sharing” a page).
  2. If you do not click on such a share button, no data will be transmitted. Information about the collection and usage of your date on the social network sites can be found in the corresponding terms of use of the respective provider.
  3. On our website we offer share buttons for the following services / companies: AddThis, Facebook, PayPal, Pinterest, Reddit, Tumblr, Twitter, WhatsApp.

9. Who Else Can Access Your Personal Data

We do not share your Personal Data with strangers. Personal Data about you is in some cases provided to our trusted partners in order to either make providing the service to you possible or to enhance your customer experience. We share your data with: Connected third parties:

  • Krystal Hosting Ltd: A web hosting company who supply the UK with high quality and secure internet. Personal Data Collected: Nothing as far as I can tell but they host the website, will update or remove this in the future. Place of processing: UK Krystal Privacy Policy
  • Paypal: We use Paypal to collect and process payments from our online shop. We do not store credit/debit card details on this website. Personal Data Collected: Customer Name, Address and Card Personal Data for the purpose of payment processing. Place of processing: Netherlands Paypal Privacy Policy
  • Stripe: Our website uses Stripe to collect and process payments from our online shop. We do not store credit/debit card details on this website. Personal Data Collected: Customer Name, Address and Card Personal Data for the purpose of payment processing. Place of processing: UK Stripe Privacy Policy
  • TrustPilot: When User places an order on the website a notification is sent to TrustPilot who will send out an email to the users email address, usually within 4 days of order placement, with the purpose of gaining a true review of our perforamnce. Personal Data Collected: Customer Name and Email Address,Location Reference number, such as an order ID or similar.. Users may have to create a TrustPilot account to leave a review. Place of processing: TBA (Ireland, The United States, Germany, Australia, Lithuania, United Kingdom) TrustPilot Privacy Policy
  • Google Fonts (Google Inc.): Google Fonts is a typeface visualisation service provided by Google Inc. that allows this Application to incorporate content of this kind on its pages. Personal Data collected: Usage data and various types of Data as specified in the privacy policy of the service. Place of processing: USA Google Privacy Policy

We only work with Processing partners who are able to ensure adequate level of protection to your Personal Data. We disclose your Personal Data to third parties or public officials when we are legally obliged to do so. We might disclose your Personal Data to third parties if you have consented to it or if there are other legal grounds for it.

10. Access To Personal Data

In accordance with the Data Protection Act 1998 you have the right to access any personal data that we hold relating to you. If you would like a copy of this information, please use the Data Compliance Page on our website.

11. Payments On Our Website

  1. All payments on our website are processed by Stripe or PayPal.
  2. When you make a payment on our Website, you are providing your payment details to the relevant third-party payment processor, and not to us. We do not receive and therefore do not store any of your payment details when you make an online payment. Stripe & PayPal process your payment details for the purpose of processing your online payment for our products and services.
  3. Stripe’s privacy policy can be found here:
  4. PayPal’s privacy policy can be found here:
  5. Users may find advertising or other content on our Website that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Website.
  6. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Website, is subject to that website’s own terms and policies.

12. Changes To This Privacy Policy

  1. Made In The Moon has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page.
  2. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

13. Children

  1. We do not intend to collect or knowingly collect Personal Data from children. We do not target children with our services.

14. Your Acceptance Of These Terms

  1. By accessing this Website, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Website.
  2. Your continued access to the Website following the posting of changes to this policy will be deemed your acceptance of those changes.

15. Contact Information

Supervisory Authority


Phone: +44 1625 545 745