Design frequently asked questions
Design
Delivery frequently asked questions
Delivery
Miscellaneous frequently asked questions
Misc

What we provide

  • Price includes up to 3 proofs,further changes may incur a charge.
  • Written approval is required before we start production.
  • After submission,no further changes can be made to the proof.
  • The proof shall be sent to your email address.
  • A simple “ok” is enough for us start production.
EU Delivery Notice

Due to Brexit we are now required to add a customs declaration form to all EU deliveries,this form shall show the value of the order on it.

Can I track my delivery?

Yes,at time of dispatch,delivery tracking is sent to your billing email address. If you would like to follow the status of an order please see the order tracking information page.

How long will my order take to print?

We aim to process your order in the quickest time possible,in most cases next day dispatch. For one off single and small orders we print and dispatch within:

  • 1-2 working days for 1st class
  • 3 working days for Free Delivery

For orders that have additional options(different clothing colour for instance) will take more time to make. This process can take an additional 2 weeks depending on stock situation of our clothing supplier.

What courier companies do you use?

Our main courier is Royal Mail.

UK Customers:Free Delivery or 1st Class Signed For.
EU Customers:Europe Standard or Europe Tracked &Signed.

When can I expect my parcel?

UK

1st class delivery to UK addresses usuallyarrive within 1 to 3 working days. Free delivery to UK addresses usuallyarrive within 3 to 5 working days.

Deliveries are scheduled between 7am and 7pm. Deliveries to Northern Ireland(BT) and some Scottish postcodes(AB,FK,G83,IV,KW,PA,PH,HS,DD) can take an extra 2 to 3 days. Deliveries to PA postcodes in Scotland will only take place on Tuesdays and Thursdays.

Europe

European deliveries usuallyarrive within 3 to 5 working days. Please read our EU delivery notice

United States

We have decided to terminate orders being sent to the United States as it is too much trouble and money and as such isn’t sustainable for our tiny family business.

Can I upgrade my delivery to receive it any quicker?

Yes,please contact us.

Do you offer Saturday Delivery?

Yes,if the option is not available on your selected basket then please get in touch.  

Do you print onto jackets / bags / etc?

Yes we do.

Can you print my(image / design / photo) onto a(baby grow / hat / t-shirt / etc)?

Almost anything is possible with printing so most likely the answer is yes,please get in touch through our contact us page.

Can I collect from your shop?

Made in the Moon are an online only service.

Where can I leave feedback?

Usually within a week of dispatching your order,an email is sent to your email address,asking for feedback of your purchase on the review website TrustPilot or Google Reviews. If you prefer we have a list of official review locations on our review us page.